Contact Our Support Specialists
Need help? Our support team is here to assist with account queries, verification, payments, technical issues or general feedback. Contact us for account-related information, password help, deposit and withdrawal questions, or to report a problem. We aim to respond promptly and will guide you through verification, bonus queries or responsible gambling tools. If you prefer, use live chat for immediate help or email for detailed enquiries. Use the contact options below for fast assistance from our UK support centre directly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, replies within minutes) |
| General enquiries | [email protected] (responses within one working day) |
| Affiliate enquiries | [email protected] (partner team replies 24-48 hrs) |
| Phone | +44 20 7946 0321 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Sun, 08:00-00:00 (UK hours) |
Email Support
Email is our preferred contact method for detailed requests, account issues or any case that needs documents or explanation. Please send your message to [email protected] and include a clear subject line, your account username and up-to-date contact details. Providing attachments and accurate information helps us resolve enquiries faster and avoids unnecessary delays.
Contact Form
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. Simple questions are usually handled quickly via live chat or email; more complex issues, such as document checks or payment investigations, may take longer depending on the case and required checks. We’ll keep you updated on progress and expected timescales.
Feedback
We’d love your feedback, suggestions or ideas to make the site better. Please tell us about anything from game selection and promotions to usability or bugs. Every message is read and considered. Your input helps shape improvements to the service and user experience. Send your thoughts to [email protected] and we’ll review them carefully.