Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect your personal information when you create an account, play games or use services at Hawaii Spins. We take your privacy seriously and set out below the types of data we hold, how we use it, and the choices available to you as a UK customer.

Types of data we collect

We collect information you provide directly and data gathered automatically when you use our site or app. This includes personal details, technical information and records of transactions and activity.

Personal data

This covers the information you give us when registering or verifying your identity, for example your name, date of birth, contact details, payment details for deposits or withdrawals, and identity documents when verification (KYC) is required. We also hold communication records when you contact support.

Technical data

Technical data includes your IP address, device type, browser settings, operating system, language preferences and log information about how you interact with our services. We use this to keep the site working properly and to prevent fraud.

Transactional and activity data

We record deposits, withdrawals, bets, game histories, bonus use and other account activity. This information is used for account management, payments, compliance checks and customer support.

How we use your information

We use your data to create and manage your account, process payments, verify identity, detect and prevent fraud, and to respond to enquiries. We may also use information to improve site performance, provide customer support and to comply with legal or regulatory obligations.

Data protection practices

We store personal data on secure servers and use industry-standard encryption for data in transit. Access to personal information is restricted to authorised staff and service providers who need it to perform their roles. We conduct regular security reviews and monitor for unauthorised activity.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you signed in and to analyse site usage. Some cookies are essential for account security and payments; others help us improve the service and show relevant content. You can control cookie settings in your browser, but disabling certain cookies may affect site functionality.

Information sharing and third parties

We may share your information with payment processors, identity verification and anti-fraud providers, game suppliers and hosting partners where necessary to deliver services. We only work with trusted third parties and require them to keep data secure. We will not sell your personal information.

User rights

You have the right to request access to the personal information we hold about you, to ask for corrections, and to request deletion where we are not required to retain records for legal or regulatory reasons. You can also object to certain processing and ask for a restriction on processing in some circumstances.

Access, correction and deletion

To access, correct or request deletion of your data, contact our support team via [email protected]. We will respond and process requests in line with applicable data protection law and operational requirements such as fraud prevention and financial record keeping.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on this page and, where appropriate, notified to you via your account or email. Please check this page regularly for the latest information.